You want to know that when you hand your car over for costly repairs that they will be done properly. But what if they aren’t? Jakkie Olivier, CEO for the Retail Motor Industry Organisation (RMI), says there is recourse for inefficient servicing of vehicles, if, of course, you have used the right service provider. “It’s so important for vehicle owners to understand that by using an accredited service provider they are protected,” he says.
He points out that the RMI has a dispute resolution process in place to assist customers that may be dissatisfied with the services rendered by its members. “It’s for this very reason that it’s important to use an RMI accredited repairer. That way you can be assured that there will be repercussions for services not rendered adequately.”
If you are dissatisfied with the job done, your first step should be to contact the RMI directly. “Give us a call. Register your dispute and once we have all the information we will engage with the RMI member in order to find a resolution. We go through a process of facilitation where discussions are held between all parties,” he says.
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The RMI has a long-standing track record of successful dispute resolution. The process is quick and effective. In most cases, disputes are resolved through the facilitation process. If no suitable outcome can be reached, the vehicle owner can then escalate the case to the Motor Ombudsman – the statutory body for the industry.
“We want consumers to know that they do not have to accept a service that is below par from an RMI member. We believe in transparency and best business practices. We are an industry that believes in excellence.” says Olivier.
RMI members have to adhere to strict standards to retain their membership, so the likelihood of needing dispute resolution is lower when using an RMI member. “Taking your car in for a repair can be a costly exercise. Getting what you pay for, i.e. a car that is running properly and fully repaired, should be the obvious outcome. If this hasn’t been your experience, then remember that you have options.” he concludes.
Consumers can contact the RMI head office on 011 886 6300 for assistance with dispute resolution.
Approved RMI members on the South Coast:-
1 Clive Lee Engineering – 039 6856231 / 083 4684850 https://www.facebook.com/Clive-Lee-Engineering-850913028365067/
3 KwikStart Auto Electrical – 039 6854337 / 082 7010678/ 083 2771581
4 Eddies Auto – 039 6854008 / 083 7774890
5 Manawer Mechanical Services – 083 2259349
7 Halfway Ford Port Shepstone – 039 6889200 083 / 7841326 https://www.facebook.com/HalfwayFordPortShepstone/ www.halfwayfordmotorgroup.co.za
8 Halfway Hyundai Port Shepstone – 039 3120222 / 079 4462587 https://www.facebook.com/halfwayhyundaips/?rf=1622407138048105
9 MC Panel Beaters & Spray Painters – 039 6820580
10 Ravin’s Auto Centre – 039 6855541 / 072 2009975 https://www.facebook.com/Ravins-Auto-Centre-768538533243171/ http://www.ravinsautocentre.co.za
13 Powerflow Exhausts – 039 6824152 / 083 2790118 https://www.facebook.com/Powerflow-Exhausts-Port-Shepstone-755670164550015/ www.powerflowps.co.za
14 Petloff Panel Beaters – 039 3120241 / 083 2331049 2611 Erasmus Road Margate
16 Halfway Toyota Shelly Beach – 039 3153000 www.halfwayssc.co.za
17 Giorgio Express – 039 3173534 www.giorgioexpredd.co.za
18 V & R Rebuilds – 039 6854838 / 083 6819379
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